Running an MSP can feel like chaos when your IT stack isn’t organized. You know you have the systems information you need, but without tools that make it manageable and accessible, it’s just a bunch of disparate data.
- If you want to run a report across your entire stack (workstations, cloud, network devices, etc.) where do you go?
- Do you go into each system, gather the data you need and then piece it all together manually?
- How much time does that take you, and where would you be spending that time if you could have it back?
- What about change management—can you look back in time and see what was changed, and when?
- When it comes to your tech stack, ask yourself: “Does my data empower me, or am I fighting with my data?”
Wrangling your data is frustrating. Without a unified view, you’re also missing out on insights that are essential for thriving in the new business landscape.
The Problem: The Digital Footprint is Everywhere
The biggest change in managed services now is how large the digital footprint is for each organization. Instead of just managing office networks, a handful of traveling employees and one or two remote workers, MSPs now need to think about every employee as an individual office with its own network. This introduces a number of complications in terms of new processes and threat management. If a company has 30 employees you need to think about it as 31 separate offices—one for each employee plus the main office. That’s a lot to monitor!
One major problem with monitoring all that endpoint data is easy information accessibility. Most IT stacks today are complex and, if not properly managed from the beginning, can become overwhelming (not to mention huge time sinks). All of the systems you’re managing across your stack all have their own portals, reporting and alerting. Keeping track of them all is a headache that nobody on your team needs on top of their already-full workloads. Today’s MSPs need tools that provide fast, full visibility across the stack and helps turn mountains of endpoint data into actionable insights.
The Solution: Full Endpoint Visibility
Think of your systems data as a map. You need to know where you came from—and where you’re going—to reach your destination. Knowing basics like what’s installed on each system, which systems are vulnerable, and if licenses are allocated correctly ensures you’re able to avoid any upcoming roadblocks or critical security issues. You need a full map of your systems, all the way down to the workstation, so you and your customers can see what’s coming and stay protected.
When you’re an MSP, “work from anywhere” really means “work from the unknown” because one day an end user may be in the office and the next day working out of a Starbucks. This creates problems on multiple levels, from network security to user support. You need to know where and how your customers are working in order to troubleshoot effectively, and you can’t manage what you can’t see. Endpoint Visibility allows you to zero in on common root causes of issues so you can quickly find and view the data you need, without having to waste time on discovery with your customer.
In today’s WFA model, people are logging in from hotels, coffee shops—even the beach—and they aren’t necessarily going to let their MSP know where they’re headed. You need to be able to see what your customers aren’t telling you (like their network speed and installed software), and quickly view the insights you need to support them from wherever they are working.
Level-Up Your MSP with Endpoint Visibility
Liongard provides automated documentation and full visibility into your customers’ endpoints across the tech stack, all in one place. Data-driven insights allow your team to improve security and compliance, reduce time to resolution, and perform comprehensive assessments of your customers' systems for easy reporting. Discover how Endpoint Visibility can transform the way you work—schedule your platform walk-through today.
This guest blog is courtesy of Liongard. Read more Liongard guest blogs here. Regularly contributed guest blogs are part of ChannelE2E’s sponsorship program.
