How to Navigate a Successful Customer Journey
The Customer Journey is a framework of interactions that define your business relationship with customers. Take these six steps, ConnectWise recommends.
No matter where they are, what they do, how big or small, there’s a common thread that can be found running through the world’s most successful companies: an awesome customer experience.
Enhancing the customer experience and nurturing loyalty in today’s markets takes a new level of relationship building. It requires commitment to a deep understanding of the Customer Journey – a journey most customers intuitively know they are on, with you as their guide. Here are the six steps you need to take, according to ConnectWise.