Zendesk Relate 2020 was scheduled for March 3-5 in Miami, Florida at the Miami Beach Convention Center. The event was canceled amid Coronavirus concerns.

Zendesk is a CRM (customer relationship management) and IT service management (ITSM) company. The Relate conference sessions were designed to cover artificial intelligence (AI) and the future of self-service, conversational support, change management for CX (customer experience), how to scale without sacrificing support and more.