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ICMI Contact Center Expo 2020

May 11 - May 14

ICMI Contact Center Expo 2020 is scheduled for May 11-14 in Fort Lauderdale, Florida, at The Diplomat Resort.

The International Customer Management Institute (ICMI) is designed for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center, the organization says.