Despite a constant parade of new technologies and services designed for the express purpose of making life easier for the business community—managed service providers (MSPs) in particular—the foundation of any company’s success is, and will always be, the quality of its people.
This guest blog is courtesy of Sherweb. Read more Sherweb guest blogs here. Regularly contributed guest blogs are part of ChannelE2E’s sponsorship program.
People are the foundation of your MSP
People are the most significant variable for any business. While it’s true that systems and general infrastructure can provide an optimal framework for delivering products and services, it is individual staff, contractors and clients who make or break a company.Therefore, as a matter of protocol, MSPs should spend time away from the machinery of it all each month, if not more frequently. There’s no better way to evaluate how well you’re responding to the needs of your team.Few companies will survive, let alone thrive, in the long term without a solid understanding of their own human resources. Simply put, an MSP won’t make it without the support of its people. This extends to clients as well. Regular check-ins with your customer base can strengthen client relationships and improve their overall experience.Some questions to ask yourself:
- Are you encouraging and/or facilitating proper training for your employees?
- Have you scheduled a discussion to assess each team’s performance?
- Have you scheduled time with clients to discuss the quality of the services you provide?