Automation Anywhere Funding: Will MSPs Embrace RPA Bots for Service Desks?
Automation Anywhere Series B funding furthers Robotic Process Automation (RPA) software. Will MSPs embrace RPA software tools & help desk bots for ITSM?
Customer Service: The Future Belongs to “Caring” Bots
The customer service challenge is to build a bot with an identity that reflects an organization’s brand, culture & communication style, Capgemini asserts.
Three KPIs to Measure Chatbot Success
To measure chatbot success, your platform should be able to report on each of these three KPIs (key performance indicators) in real-time, according to Avanade.