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chatbot

Customer Service: The Future Belongs to “Caring” Bots

The customer service challenge is to build a bot with an identity that reflects an organization’s brand, culture & communication style, Capgemini asserts.

Three KPIs to Measure Chatbot Success

To measure chatbot success, your platform should be able to report on each of these three KPIs (key performance indicators) in real-time, according to Avanade.