MSPs
ChannelE2E provides news and trends on managed services providers for CSPs, MSPs, VARs, ISVs, IT distributors & technology partners in the IT channel.
Can MSPs Optimize Customer and User Experiences (CX, UX)?
Most mature MSPs mastered PC & server monitoring. But what about proper application monitoring to bolster customer & user experience (CX & UX?)
TekLinks Confirms, Mitigates Brute Force, Ransomware Cyberattack
TekLinks, a well-known MSP & CSP, says brute force & ransomware cyberattack targeted limited number of customers. CEO Jim Akerhielm shares details.
Cisco Partner Fidelus Acquires Something Digital’s Networking, Security Partner Assets
Fidelus Technologies, a Cisco Gold Partner for professional & managed IT services, acquires networking & security services group from Something Digital.
Onepath Acquires Internet & Telephone; 900 Person MSP, CSP Emerges
Onepath acquires Internet & Telephone for New England reach. The deal creates 900-person managed IT, cloud & telecom service provider, MJ Shoer confirms.
Naverisk Buyer Committed to MSPs, RMM, IT Services
As Apax Partners acquires ECi Software Solutions & its Naverisk business, the commitment to MSPs & IT services software continues, a spokesperson says.
Barracuda Backup Gains Amazon AWS Cloud Replication
Barracuda Networks’s cloud backup & data protection platform now supports public cloud replication to Amazon Web Services (AWS).
Private Equity Firm Acquires ECi Software, Naverisk MSP Tools
Apax Partners acquires ECi Software Solutions, which owns MSP software maker Naverisk (RMM & service desk solutions) and FMAudit (managed print services).
MSP, Employee Face Computer Fraud Lawsuit
Federal prosecutors claim managed services provider (MSP) employee allegedly logged into his former employer’s network illegally for two years.
MSP Acquisition: The Purple Guys Buys ‘We Are IT’ for SMB Managed Services Expansion
IT service provider The Purple Guys acquires We Are IT. MSP expanding from Kansas City to St. Louis with 40 employees & 200 customers, CEO Jon Schram says.
More PSA Software Companies Seek MSP, IT Services Spotlight
Mavenlink, Kimble and Promys PSA each claim recent wins in the professional services automation (PSA) software market. But how big are the victories?