Marketing strategies for MSPs, IT service providers (ITSPs) & cybersecurity consultants; including omni-channel, direct mail, cold calling & lead generation.

The Top 10 Sales Hunting Skills

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KLA Group’s Kendra Lee says when you are hiring a salesperson to hunt, you want to be sure your candidate has these 10 skills.

Why Are We Satisfied With Poor Win Rates?

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David Brock asks why sales leaders aren’t alarmed by poor win rates, and why they aren’t seeking to drive those rates higher.

Top Sales Leaders Do More of This

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Top performers do a lot of the same things that poor performers do, so what drives the difference? David Brock explains.

Technology Sales Proposals: Which Decision Maker Said No and Why

Consensus isn’t just about everyone saying yes, it’s the avoidance of saying no. Partners in Excellence’s David Brock explains.

RSM Acquires Andculture to Launch Human-Centered Design Practice

RSM has acquired Andculture, a Harrisburg, Pennsylvania-based firm that provides marketing strategy, design and technology services.

In Praise of ‘Lazy’ Salespeople

There’s more to success than just hard work or the ability to overcome adversity. David Brock admires ‘lazy’ salespeople who work smarter, not harder.

13 Website Development Errors That Drive Away Prospects

KLA Group CEO Kendra Lee shares 13 common website development errors that impact user experience and drive away prospects.

7 Key Customer Experience (CX) Metrics to Monitor

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These seven customer experience (CX) metrics can help you predict overall customer loyalty — or lack of loyalty.

The New, Modern Sales Process for Technology Services

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Today’s sales processes have to be designed very differently. David Brock explores the eight necessary elements for success.

Kaseya’s MSP Community Strategy: TruMethods, DattoCon and… Robin Robins?

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Kaseya’s MSP community strategy will soon span Connect IT, TruMethods & Datto’s DattoCon. Where does the Kaseya-Robin Robins’ relationship fit into the mix?