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Posts by Sarah Kimmel

ParkMyCloud Bolsters Amazon AWS Cloud Cost Management Tool

ParkMyCloud SmartSizing allows customers to automatically scale their cloud services, thereby avoiding unnecessary OpEx costs.

Ruckus WiFi Networks: Shifting From CapEx to OpEx Financing?

A Ruckus Networks Financial Services program allows partners to promote leasing, zero percent interest & subscription-based WiFi network sales to customers.

CompuCom Touts Self Healing Technology Services For Healthcare

Office Depot’s CompuCom promotes Self Healing Healthcare — a family of automated IT service for clinics & hospitals. Can AI solve problems without help desk assistance?

New Relic’s CoScale Acquisition: Easing Kubernetes Container Management?

New Relic’s recent CoScale acquisition could boost Kubernetes container monitoring & management software tools. But will the enterprise container trend impact small business MSPs?

LogMeIn Service Desk Tools Seek to Boost Self Service, Automation

LogMeIn Prompt ai and RescueAssist seek to improve self-service IT support and remote support, potentially freeing up help desks to tackle more pressing trouble tickets.

Amazon Funds Coding Camps, Computer Science Scholarships for Kids

Amazon Future Engineer (AFE) program funds coding camps & computer science college scholarships for aspiring programmers. Key partners include Code.org & Coding with Kids.

Webroot VPN Service for WiFi Network Security Explained

Webroot WiFi Security offers VPN protection across Microsoft Windows, Apple Mac and iOS, and Google Android devices.

Lexmark Launches Cloud-Driven Managed Print Services

In my experience as an IT services professional, I noticed a large portion of help desk tickets involve printer issues. For help desk technicians, those problems are often difficult to solve since it can be hard to remotely “see” the settings of a malfunctioning printer. Walking users through printing out network configuration pages or doing […]

Apple Mac Remote Support Software: Options Grow

Splashtop Remote Support Premium targets Apple Mac & macOS support providers; counters LogMeIn, GoToAssist & TeamViewer, among other remote control options.

Voice Assistant and Geo-Fencing Features for Desktop Central

ManageEngine launches voice assistant and geo-fencing features for Desktop Central, its unified endpoint security and management solution.