Posts by IT By Design

How to Build a Culture of Community

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A healthy, thriving culture attracts great people, great leaders, and great clients. IT By Design’s Sunny Kaila shows you how to build one.

Three Key Ways to Retain MSP Talent

Talent is one of the biggest challenges of 2022. IT By Design’s CEO Sunny Kaila shares his top three tips for retaining MSP talent.

Profit First? It’s Easier Said Than Done

IT By Design CEO Sunny Kaila shares three tangible and highly effective methods to increase your MSP’s annual profits.

IT By Design’s Top Five MSP Talent Predictions for 2022

How will MSPs address their talent needs in 2022? The IT By Design leadership team shares their MSP perspectives for the year ahead.

Should You Outsource Your 24×7 NOC Services?

MSPs should ask these 10 questions before outsourcing their NOC (network operations center), IT By Design asserts.

Breaking ‘Bad’: How to Replace Bad Employees

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Despite the talent shortage, retaining a bad employee can have long-term negative impacts. Here’s how to replace or retrain your talent.


Four Steps to Objectively Manage and Develop Employee Performance

This competency framework will simplify & improve your ability to manage & develop each of your MSP team members, IT By Design asserts.

The “L” Word: Better Listeners Make Better MSP Leaders

Being an attentive listener is necessary for personal and professional growth. Here’s how to help you and your team become better listeners.

The Importance of Securing Your Top Talent

Your people add tremendous value to your services – especially your top talent – so it’s imperative to keep them satisfied. Here’s how.

Conquer Your Shortcomings For Personal and Professional MSP Success

Of all the ways you can improve your MSP business, the first step is to look in your own mirror. IT By Design CEO Sunny Kaila explains why.