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Blog Archives

Booz Allen Acquires Salesforce Government Cloud Partner for 13.5X EBITDA

Booz Allen Hamilton acquires government technology consulting firm & Salesforce cloud CRM partner Liberty IT Solutions.

PE-Backed IT Advisory Firm Upstack Acquires Cloudnexion

Private equity-backed IT advisory firm Upstack has acquired Cloudnexion, a global technology and telecommunications consulting firm.

How Standard Operating Procedures Boost MSP Efficiency

Standard operating procedures (SOPs) play a big role in any successful IT service business. Here’s how MSPs can develop & document them.

How to Train MSP Employees on Cybersecurity

Investing in employee education and training can scale up your MSP’s cybersecurity services and make both employees and customers happy.

Oracle Cloud Partner M&A: Accelalpha Acquires KPI

Accelalpha, backed by Century Park Capital Partners private equity, acquires Oracle cloud consulting partner Key Performance Ideas (KPI).

Cloud Cost Optimization: A Pivotal Part of Cloud Strategy

The cloud is, undoubtedly, the most crucial and promising future technology investment an organization can make.

Four Ways to Turn That Low CSAT Around

If your CSAT (customer satisfaction) scores start to lag, you often can trace that back to struggling employees or teams. IT By Design explains how to get back on track.

How To Help Clients Get the Most From Microsoft 365

Sherweb’s Alex Laflamme offers Microsoft 365 tips and opportunities and some lesser-known features MSPs can use to grow their business.

Avaya Names John Youri SVP of Strategy and Global Alliances

Avaya has named John Youri¬†to the role of senior vice president of strategy and global alliances to drive channel partners’ cloud business.

Staples Still Exploring Potential Office Depot Acquisition; CompuCom Interest Unknown

Staples evaluates “all alternatives in its pursuit of ODP” — which owns Office Depot & CompuCom, the MSP & recent ransomware attack victim.