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Blog Archives

Promys PSA Taps Microsoft Power BI for Analytics, Enhanced Reporting

Promys PSA, a professional services automation software platform, leverages Microsoft Power BI for new new analytics and reporting capabilities.

Salesforce for Small Business: Help Desk, CRM Tools Launch

Salesforce launches small business help desk & CRM tools called Service Desk Essentials and Sales Cloud Essentials. Coupled with free Google G Suite offer, Salesforce may nibble at Microsoft Office 365, PSA (professional services automation) & IT service management (ITSM) software markets.

Putting Yourself In Your Customers’ Shoes

As sales people, we need to put ourselves in our customers’ shoes. Organizationally, we need to understand their business, markets, industry, key strategies/drivers, key challenges, how things get done within the company, and more.

4 Easy Ways to Start Competitive Benchmarking Today

It’s time for MSPs to embrace competitive benchmarking — the process of learning about your peers, competitors, what’s working & what’s not working in the managed services industry. IT Glue explains first steps.

Solving Gender Pay Gap: Half of Companies Reviewing Compensation Plans

Nearly half of all companies are reviewing their compensation policies to guarantee pay parity, according to a Challenger, Gray & Christmas survey.

MSP Benchmark Survey: 4 Managed Services Market and Sales Trends

Kaseya’s 2018 MSP benchmark survey reveals key trends associated with cloud adoption, managed security services, GDPR compliance assessments & value-based pricing.

Presidio Earnings Reinforce Recurring Revenue Transition

Presidio’s latest quarterly results reinforce the challenges IT solutions providers face as they strive to balance CapEx data center projects, vertical market expertise along with OpEx cloud & security services.

Rubrik Acquires Datos IO, Gains NoSQL Cloud Backup Services

Rubrik acquires Datos IO for NoSQL cloud backup, business continuity & data availability services. It’s mostly an enterprise deal, but future SMB & MSP competition with Veeam, Datto & StorageCraft may emerge.

Microsoft Cloud Services: How Partners Influence Redmond

As Microsoft releases hundreds of Office 365 & Azure features to cloud customers every year, partners influence Microsoft like never before, AppRiver says.

InterCloud, CA Technologies Network Monitoring Partnership: Boosting MSP Automation?

InterCloud Systems & CA Technologies partner to bolster SDN, NFV & SD-WAN network monitoring. Can InterCloud’s give midmarket MSPs a boost?