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Blog Archives

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How to Leverage Data to Drive Lead Conversion

In order to drive leads based on previous revenue obtained, it’s important to understand where you found the leads that turned into customers. Channel Maven Consulting’s Heather K. Margolis explains how.

Four Backup Types Explained: From Full to Synthetic Backup

Data backup has multiple variants — including full, differential, incremental and even synthetical full backup. CloudBerry Lab explains the differences between each approach.

ServiceNow Partner MSPWorx Launches Midmarket MSP Partner Program

ServiceNow partner MSPWorx, a division of CareWorx Corp., launches partner program for midmarket MSPs seeking a complete, multi-tenant IT service management (ITSM) platform. Details emerge at Empower MSP, a SolarWinds MSP conference.

MSP Cybersecurity: Automating Your Way to Profits

MSP operational efficiency is the key to profitability, and automation is the key to operational efficiency. Here’s how to get your managed services business started down the road to profitability through automation.

5 Channel Partner Updates: Tuesday 18 September 2018

Today’s channel partner news includes APC & Scale data centers; MapR and Deloitte big data consulting; IT Glue product roadmap at GlueCon; NinjaRMM MSP deployments; Pulseway 6.0 RMM software upgrade; Nutanix vs. Google false rumor; Oracle Cloud Services challenges; AHEAD consulting for ServiceNow ITSM & more.

Customer People

Supporting Users and the Human Side of Being an MSP

An MSP’s goal for every helpdesk ticket isn’t just to fix the issue and close the ticket. Instead, MSPs must deliver a pleasant customer experience (CX) throughout the “problem lifecycle”. NinjaRMM explains how.

IT Glue Unveils Cisco Meraki, Office 365 and Auvik Networks Integrations for MSPs

IT Glue unveils Cisco Meraki, Microsoft Office and Auvik Network integrations for MSP documentation software platform. IT Glue also shares product roadmap at GlueCon.

Coffee Monday

5 Channel Partner Updates: Monday 17 September 2018

Today’s channel partner news involves Dell Technologies shifting to public markets; GMS Live Expert & Inbay partnering on NOC and service desks; Linksys switches; SolarWinds MSP conference; IT Glue GlueCon; Cross River & ZenFi Networks mergers; Salesforce Financial Services Cloud & more.

Hurricane Florence Flooding Complicates Disaster Recovery, Business Continuity

Amid Hurricane Florence rain, flooding and power outages, technology companies and organizations like CompTIA, Continuum, Cytracom and Datto activate various disaster recovery and business continuity efforts.

Friday’s Exit Strategy: Tequity Advises Salesforce Cloud Partner Mergers, Acquisitions

As Salesforce cloud partners and service providers increasingly pursue mergers and acquisitions, equity emerges as a key M&A advisor in the Salesforce ecosystem.