The State of the Channel One Year Post-WannaCry
Not ‘if’, but ‘when’ — a year on from WannaCry, the ransomware threat continues to evolve, presenting renewed threats and opportunities for MSPs to deliver value, Datto’s Frederick Drennan explains.
IT Glue GlueCon: Panel of Titans
Arnie Bellini. Michael George. Austin McChord. Gary Pica. Fred Voccola. Chris Day. All confirmed for a “Panel of Titans” at GlueCon 2018, hosted by IT Glue. Here’s what MSPs should expect.
NOC Is Not Enough for MSPs
A NOC (network operations center) may have its place in an MSP offering. But how do you deliver your services profitably both day and night? Follow these tips from Benchmark 365 CEO James Vickery.
Rackspace Launches Multi-Cloud Kubernetes-as-a-Service
Rackspace Kubernetes-as-a-Service supports multiple public and private cloud platforms. It’s the latest managed services in a growing list of capabilities that may foreshadow a Rackspace IPO.
How to Use Documentation to Improve HR and Administration Efficiency
MSPs with the highest level of documentation maturity eliminate waste in all areas of their company. Here’s how to extend documentation beyond the IT service desk to address HR and administration functions.
Study: Average ESOP Employee Has $134,000 Share of Company
The average worker at a US company with an Employee Stock Ownership Plan (ESOP) has accumulated $134,000 in wealth from his or her stake, according to new research. Plus, a closer look at ESOP trends.
HubSpot Launches Customer Service Platform
New HubSpot Service Hub combines CRM, help desk ticketing system, knowledge base and more. Is it a potential PSA (professional services automation) or IT service management (ITSM) software alternative?
Drive Great Customer Experience With Three Workforce Investments
Retailers recognize and are investing in the link between great associate experiences and great customer experiences. Here are three logical next steps, according to Forrester Research.
ServiceNow-AWS Cloud Partnership May Ease Self-Service SaaS
The AWS Service Catalog Connector for ServiceNow could ease self-service SaaS application deployments for IT departments and their cloud-hungry end-users. Will partners plug in?