Can You Replace Your MSP Service Desk with Chatbots and AI?
There’s a chance in the near future you could replace your MSP service desk with chatbot & AI tools. But should you? ServiceTree’s Paul Azad offers guidance.
ServiceNow Acquires Passage AI for Chatbot, Virtual Agent Automation Initiatives
ServiceNow is acquiring Passage AI, a conversational artificial intelligence company. ServicNow’s chatbot virtual agents to gain more automation, multi-language speech support.
Stop Trying To Replace Customer Support Agents With Chatbots
Customer service organizations, help desks & IT service desks seek to replace human agents with chatbots. Instead, Forrester recommends this approach.
ServiceNow ‘London’ Simplifies Chatbot Deployments, ITSM Automation
ServiceNow London more deeply integrates chatbot automation with IT service management (ITSM). Will the technology filter down to MSPs, help desks and ticketing systems in the SMB sector?
Three KPIs to Measure Chatbot Success
To measure chatbot success, your platform should be able to report on each of these three KPIs (key performance indicators) in real-time, according to Avanade.
Chatbot Market Forecast: What’s Fueling the Growth
How messaging and collaboration applications are driving chatbot adoption across IT service desks (ITSM), help desks and other business processes. Plus, a chatbot market adoption and research forecast.
ServiceNow Chatbot Service Desk: What Is It?
A closer look at ServiceNow Virtual Agent technology, and the potential implications for IT service desks from the enterprise into the midmarket and perhaps even small businesses.
SupportBot: Ensuring ChatBots Don’t Alienate MSP Customers?
SupportBot, which integrates with PSA tools like Autotask & ConnectWise, may be a step in the right direction for MSPs that want AI-powered chatbots.