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Memo From Datto CEO Tim Weller to Partners: 5 Takeaways

Datto CEO Tim Weller has vowed to support partners and the MSP ecosystem throughout the coronavirus pandemic.

Datto CEO Tim Weller

Tim Weller, CEO, Datto

In a blog to partners, Weller mentioned the following points (paraphrased by ChannelE2E), among others:

  1. Big Picture: The business continuity and technology supplier to MSPs is focused on such priorities as support & service, as well as technology delivery, he indicated.
  2. MSP Support: The company’s global around the clock support (24/7/365) remains in place. All global Datto locations are preparing to operate remotely / work from home. The company also is ready to fulfill its SLAs (service level agreements), he noted.
  3. Datto’s Technology Supply Chain: The company has redundancies in its supply chain, and can source products and components from interchangeable partners and from alternative locations, Weller noted.
  4. Asia Update: Early planning allowed Datto to minimize supply chain issues with Asia. Production is now normalizing across the supplier base, and delivery of Datto’s Unified Continuity and Networking devices should not be impacted by slight delays in some deliveries to Datto from some Asia-based vendors.
  5. Events and Conferences: The company also plans to hold DattoCon 2020 in June, although decisions on holding “Datto Partner Summits and Discover Datto events for MSPs are being made on a case-by-case basis based on local health guidance,” he wrote.

Meanwhile, Datto had also spent recent months ramping up for a potential IPO (initial public offering) — though that was before the pandemic emerged, ChannelE2E has reported. It’s unclear if or how long the coronavirus pandemic will impact Wall Street’s near-term appetite for IPOs.

Private equity firm Vista Equity Partners has owned Datto since 2017.

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2 Comments

Comments

    Jim:

    Datto needs to support it’s MSP’s during this global crisis. MSP’s target client’s are the Businesses of America, who are currently letting staff go, closing doors, and very soon NOT PAYING THIER BILLS. This is a chain reaction, and without assistance from channel partners (Like Datto), MSP’s will soon follow.

    Datto needs to reach out to it’s partner NOW, and let us know their here for us… Don’t want to hear talks about an IPO — this is not the time!

    We will be entering a great depression and will require every business to commit financially or there will be no other side when we beat the virus!

    Joe Panettieri:

    Hi Jim:

    Thanks for the note. Just to be 100% clear: Datto is not talking about an IPO. ChannelE2E’s reporting indicated that the company had been exploring a potential IPO — but that reporting was before the pandemic had surfaced. And certainly, Datto is all-hands-on focused on the pandemic. I think that statement is generally true for the absolute vast majority of channel-focused technology companies right now.

    Amid the crisis, I think it’s safe to say most companies spent last week (March 16-20) rolling out Work From Home strategies to keep families and employees safe. As those efforts are completed, I think it’s safe to say we’ll hear more partner-to-partner and vendor-to-partner communications along with next steps in the days and weeks ahead. I’m already seeing evidence of that in my inbox.
    -jp

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