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5 Channel Partner Updates: 09 June 2017

Good morning, channel partners. Here are five technology news updates, insights, chatter, and plenty more to start your day for Friday, June 9, 2017.

Actually, there are 8 updates for VARs, managed services providers (MSPs), cloud services providers (CSPs), independent software vendors (ISVs), telco master agents and telco agents to sip on. Take a look…

8. IT Services Acquisition: Accenture is acquiring Phase One Consulting Group, a privately held Alexandria, Virginia-based company specializing in modernization and digital transformation for the federal market. Phase One is a major Salesforce partner in the government sector. We’ll share more details soon.

7. MSP Win: Aprimo, a marketing operations software company, has outsourced its service desk and infrastructure monitoring to Bell Techlogix, a managed IT services and solutions company in Indianapolis, both companies say.

6. Partner Program: RingCentral has expanded its RingCentral Connect Platform Partner Program to embrace app developers focused on unified communications as a service (UCaaS).

5. Talent: Kaseya has promoted Lee Van Sluyters to executive VP of its customer success program and to the company’s executive management team. Van Sluyters joined Kaseya in December 2015. He previously held key roles at Yodle, CA Technologies, Nolia and BMC Software.

4. Acquisition: After weeks of rumors, Microsoft has acquired Hexadite to bring artificial intelligence to Windows 10 enterprise security, the company confirms.

3. MSP Pricing Pressures: They’re real. We’ll share more thoughts soon.

Alex Rogers

2. CharTec Evolution: Take a close look at CharTec’s branding and you’ll notice how the company (led by Alex Rogers) has evolved to align with ConnectWise’s market focus. CharTec, which has dabbled in hardware as a service (HaaS) and BDR over the years, now focuses heavily on a “sell, market & manage” message to partners. We’ll share more details soon…

1. Next Week: We’re attending an Ingram Micro SMB event (Buffalo) and TruMethods Schizzfest (a major MSP gathering in Philadelphia). If you’d like to meet at either conference please email me ([email protected]).

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    Dustin Bolander:

    Haha, the pricing pressure is real. Good example, we got called into a medical office currently serviced by a big local MSP late last year. They were running Server 2003 and paying $65 per seat for an all-in plan. We presented our support plan and upgrade plan, they went back to the other MSP and got the project done at half price, and done right apparently (we’re still in touch). Not sure how the other MSP is making any money? This is not a one-off, we’re seeing this regularly, and so are our competitors I am friendly with. Austin seems to be especially bad, in Dallas and Houston the numbers are a lot more realistic.

      Joe Panettieri:

      Dustin: We’ll be sure to include your comments in a story we’re working on. We’ve got anecdotes from across the country, along with some thoughts on how to combat the latest race to the bottom on pricing. Thanks for reading ChannelE2E. If you need to reach me directly my email is Joe [at] AfterNines [dot] com.

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